FAQs
Returns
What is your return policy?
You have 30 days from the date you receive your item to request a return. To be eligible, items must be in the same condition you received them—unworn or unused, with tags, and in their original packaging. Unfortunately, gift cards and items marked as Final Sale cannot be returned.
Young Eden is a marketplace featuring a variety of independent brands, and we also carry a limited inventory from select brands in our own warehouse. Because of this structure, return destinations may vary. Items shipped directly from a brand may need to be returned to that brand's warehouse. Items shipped from Young Eden's central warehouse may need to be returned directly to us. Return instructions and shipping labels will reflect the correct destination based on where your item was fulfilled.
How do I request a return?
You can start a return by logging in to your customer account, finding your order and selecting “Request Return” for the item you wish to send back. Once your return is approved, you’ll receive a prepaid shipping label along with step-by-step instructions on where and how to send your item—based on whether it came from a brand partner or directly from Young Eden's warehouse.
For U.S. customers: A flat $4.99 return shipping fee will be deducted from your refund.
For Canada customers: You’ll be responsible for all return shipping fees.
Since items from different brands ship separately, they must also be returned separately—each with its own label and package. This ensures your return reaches the correct destination.
Still have questions? We’re happy to help at support@youngeden.com.
What about exchanges?
We don’t currently offer direct exchanges, but here’s how you can swap an item:
1. Return the original item (standard $4.99 return fee applies for U.S. orders).
2. Once received, we’ll issue a full refund to your original payment method.
Place a new order with the item you'd like instead.
- U.S. Customers: We cover free shipping on the replacement order.
- Canadian Customers: Responsible for both return shipping and the cost of shipping the new item.
For help with an exchange, contact us at support@youngeden.com.
What about items that are damaged or defective?
Please inspect your order upon receipt and contact us immediately at support@youngeden.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping
How much does shipping cost?
Young Eden is a curated marketplace of brands that use organic and eco-conscious materials. Most items ship directly from the brand, with many offering free shipping or calculated rates at checkout.
Items shipped from our warehouse cost $4.99 (U.S. standard) or ship free on U.S. orders over $60 (exclusions apply).
Expedited shipping is available on select items and ranges from $10.99–$42, depending on the brand.
Canadian shipping is calculated at checkout using current USPS rates.
Do you ship internationally?
We currently only ship within the USA and Canada. We hope to expand to more countries in the future!
How long will it take to process my order?
Orders are processed within 2-3 business days.
Product Info
Will items re-stock?
All of the products we sell are sourced in limited quantities to avoid overproduction (a leading cause of waste in the fashion industry). Depending on whether original manufacturers produce more quantities of a certain clothing item will determine if we can restock it again. If there's a particular item you're interested in, please contact us at support@youngeden.com to make a request.
How do I wash/care for clothes purchased at Young Eden?
We recommend washing apparel from Young Eden on low or delicate with a mild detergent. Make sure to wash your clothes with similar items. This will help prevent agitation that can occur when washing with bulkier items.
Drying on the gentle cycle/low temperature is ideal for machine dryers. However, laying flat to dry is best to help your planet-friendly clothing last as long as possible!
How are your products sustainable/environmentally friendly?
Unlike traditional and fast fashion children’s apparel retailers, Young Eden exclusively sells sustainable alternative baby and toddler clothing. This includes garments made from the industry gold standard, GOTS certified organic cotton.
We also offer eco-friendly alternatives to fast fashion in the form of small batch independent designers and garments made with materials including non-toxic, water-based inks, recycled materials, and organic fabric blends.
What is GOTS certified organic cotton?
Many of the garments we sell are made with GOTS (Global Organic Textile Standard) certified organic cotton. GOTS is the highest level of certification available for organic fabrics. In order to receive certification, products are evaluated throughout the manufacturing process — from their very beginnings as raw materials to their final fabrication as garments or blankets.
It forbids the use of harmful pesticides, toxic heavy metals, and chlorine bleach. It requires that all dyes meet safety requirements on toxicity and biodegradability.
And as part of the GOTS certification process, the factories that produce these products are required to provide safe working conditions and fair wages for all of their employees.
Where are the products you sell manufactured?
Our sustainable clothing partners and suppliers we work with manufacture the products we sell in a variety of locations around the world, including the United States, India, Nicaragua, and Europe.
Why do some products of the same size/style vary?
Every designer we carry creates sizes/styles unique to their own business. Because sizing can vary, we try to include size charts on product pages where possible. If you want to ask about sizing for a certain product, please contact us at support@youngeden.com.
Why don't you carry a certain brand of clothes I like?
We'd love to hear from you! Please let us know if there is a brand you like to shop and would like to request we carry. Email us at info@youngeden.com with the name of the brand and we will look into their products.
Company
What are Young Eden working hours?
Our team fulfills orders and responds to inquiries Monday through Friday between 9am-5pm PST.
Where is Young Eden located?
Young Eden is located just outside of San Francisco, in Daly City, California.
When did Young Eden go into business?
Young Eden was founded in June 2022.
Who owns/manages Young Eden?
Young Eden is a family run business, owned and managed by two sisters who care about the world their children will grow into. The Founder and CEO, Jessica Cooper and Co-founder and COO, Julia Cooper, are fourth generation San Francisco natives.